Yes! Every CRM-VEDA subscription includes a branded mobile app for your members. They can book classes, view schedules, make payments, and track their progress. The app is available for both iOS and Android.
Absolutely. We use bank-level encryption, secure data centers, and regular security audits. All data is backed up daily and stored in multiple locations. We comply with international data protection standards.
Gyms can be fully operational in under 6 hours. Our streamlined setup covers data migration from your current system, staff onboarding, and complete configuration. A dedicated support team walks you through each step to ensure a smooth and hassle-free launch.
You can cancel your CRM-VEDA subscription at any time with 30 days notice. We provide full data export to ensure you don't lose any important information. No hidden fees or cancellation charges.
Yes! CRM-VEDA integrates with major payment processors including Razorpay, Stripe, PayPal, Cashfree and many others. We also support multiple payment methods including credit cards, bank transfers, UPI and digital wallets.
Yes. Send your existing Excel sheets or register data to the CRM-VEDA team and they'll help you get set up, typically within 24 hours. This includes member records, active memberships, and contact details, so you're not starting from a blank system on day one.
No. CRM-VEDA offers a free 14-day trial with no credit card required, so you can evaluate the platform with your real member data and workflow before committing to any paid plan.
Most front-desk and training staff become comfortable with day-to-day tasks (check-ins, renewals, billing) within a single session, since the interface is built around the same daily workflow gym staff already follow. CRM-VEDA's setup process includes walking your team through the specific modules they'll use most.
Members receive renewal reminders and payment links directly on WhatsApp through CRM-VEDA's official, verified WhatsApp Business integration — they can complete payment from the link without needing to visit the gym or call the front desk.
The Starter plan supports up to 500 members on a single branch, with core membership management, billing, GST invoicing, and biometric attendance included. Higher tiers (Pro) add multi-branch management and higher member limits. Exact current pricing and feature breakdowns are on the Pricing page, since plan details are updated from time to time.
CRM-VEDA's published pricing reflects the subscription cost for the plan tier you choose. If your gym needs SMS credits beyond what's included, or add-on services like custom onboarding support, those are itemized separately rather than bundled invisibly into the base price — check the current Pricing page or ask your account contact for a full breakdown before committing.
Yes, you can upgrade to a higher plan tier as your member count or branch count grows — the system is built to scale with your gym rather than requiring a migration to a different product.
Biometric and QR check-in both require an active internet connection to sync with CRM-VEDA's servers in real time. If your gym experiences frequent connectivity issues, it's worth discussing a backup connection option with your ISP — CRM-VEDA itself doesn't currently offer offline check-in caching.
Yes — CRM-VEDA uses bank-level encryption, secure data centers, and regular security audits. Data is backed up daily and stored in multiple locations, so a single point of failure doesn't put your member records at risk.
CRM-VEDA supports UPI autopay natively as part of its billing system. For specific third-party payment gateway integrations beyond what's built in, check with your account contact on current integration support, since this is an area that expands over time.
CRM-VEDA's Renewal Automation retries failed autopay attempts automatically and sends a WhatsApp nudge to the member the same day, prompting them to update their payment method — this closes a large share of failed payments before they become a full non-renewal, without front-desk staff needing to manually track and follow up on every failed transaction.
For custom integration needs beyond the standard feature set, reach out to the CRM-VEDA team directly to discuss what's currently supported — API access and integration capabilities are an area that's actively expanding, so the current answer is best confirmed directly rather than assumed from general marketing copy.
CRM-VEDA is built around how Indian gyms actually operate day to day — UPI autopay, GST-compliant invoicing, WhatsApp-first member communication, and integration with the biometric attendance hardware brands (ZKTeco, ESSL, Mantra, Realand) common in Indian gyms, all as standard features rather than region-specific add-ons bolted onto a platform designed for a different market.
Yes. UPI autopay is a built-in feature — members can be set up for automatic monthly debit from their UPI app, reducing manual renewal collection. This is paired with automated WhatsApp and SMS reminders for any renewal that isn't on autopay.
Yes. CRM-VEDA supports multiple fitness business types beyond traditional gyms — yoga studios, personal trainers, boutique fitness studios, martial arts academies, CrossFit boxes, dance studios, Pilates studios, and wellness centres — each with billing and scheduling patterns suited to how that specific type of business actually operates.
CRM-VEDA integrates with the most commonly used biometric attendance hardware brands in Indian gyms: ZKTeco, ESSL, Mantra, and Realand. Attendance data syncs automatically, removing manual entry from the front desk's daily routine.
Yes. Trainer Management assigns clients to specific trainers and tracks session history and scheduling per trainer, so each trainer has visibility into their own client roster and upcoming sessions without needing front-desk access to the full member database.
Yes. Every membership payment, renewal, and package sale generates a GST-compliant invoice automatically at the point of billing — the tax breakdown is calculated correctly every time, without manual calculation.
Yes, Multi Branch Management is available on Pro plans, giving you a single dashboard with consolidated reporting, centralized member data, and branch-level access control across every location, instead of managing separate systems per branch.
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